Our store policies

Hewlett-Packard Limited ("HP")
Cain Road, Bracknell RG12 1HN
United Kingdom

Scope

• These HP Terms and Conditions of Online and Phone Sales (the "Terms") apply to orders submitted by you to HP either online or over the phone for products and services available in the HP Store website (the "HP Store").  These conditions apply only to consumers who are purchasing products or services for use outside of their trade, business or profession.  Any business customers who access this site should instead use the HP Business Store website at http://www.hp.com/uk/hhostore

Prices, Shipping Charges and Payment

• Prices, shipping charges and payment shall be as specified in the HP Store, as determined when ordering online or over the phone. You will also be charged any applicable value added taxes; no value added taxes refund system for non-EU residents is currently available from HP for online or phone purchases. HP reserves the right to change prices published on the HP Business Store at any time. HP may change credit or payment terms at any time if, in HP's reasonable opinion, your financial condition, previous payment record or the nature of your relationship with HP so warrants.


• For credit card orders your account will be debited after 5 days even if shipment has not yet been made. This is because the clearance of payment by your credit card company will expire after this time and the order will be cancelled. In cases where manual credit and fraud checks are required, up to 48 hours may be required for clearance. If you do not wish to proceed on this basis please contact our post-sales team on 0845 604 29 21 quoting your HP order number. Your order will be cancelled and your account will be credited with the full value.

Invoicing

• Invoices will be sent by email in PDF format to the email address provided on the order.
  
  If a paper invoice is needed in the future, please contact us at ukgla.hpstore@hp.com or by phone on 0845 604 2921.
  
  If you do not have Adobe Reader, download here.

Orders

• All orders are subject to acceptance by HP. HP will provide you with an order acceptance or rejection notice as soon as reasonably possible.

Order Cancellation

• HP reserves the right to cancel any accepted order prior to delivery at HP's discretion (whether or not your credit card has already been charged) in the event of any material errors in connection with your order or the price or other conditions published in the HP Store relevant for your order, or if any further verification of your credit conditions or records so warrants. If your credit card has already been charged and your order is cancelled, HP will immediately issue an appropriate credit to your credit card account.


• You may change your mind and cancel your purchase at any time before the date 7 working days after the products are delivered and receive a full refund. Cancellations may be made by by notifying HP through the Call Centre on 0845 604 29 21 between 9 a.m. and 5.30 p.m. Monday to Friday (free call charge applies). HP will collect the products but you will make them available for collection with the original box and packaging to the extent this is still possible together with any accessories and free gifts received with the products. Any software must be sealed and not opened. You must take reasonable care of all products whilst they are still in your possession. If the products were a special order made to your specification, this right of cancellation does not apply.

Delivery

• Orders are delivered as specified in the HP Store and determined by you when ordering online or over the phone.

Title and Risk of Loss

• Title to hardware products passes to you upon the later of full payment or delivery of products. Risk of loss and damage pass to you upon delivery

Defects on Delivery and Returns

• You may reject goods as inoperable or defective at the time of delivery by notifying HP within 30 days of delivery, which HP believes to be a reasonable timeframe in the majority of cases. Calls may be placed through HP's Call Centre for this purpose. If you reject any products, HP shall pick them up and, at your option, either replace or repair them, or refund the amounts you paid for them unless any such remedy is disproportionate or impossible. HP may test products upon return and charge you any costs incurred by HP if you wrongly claimed that returned products were inoperable or defective.


• Return of products purchased under a special offer or promotion or as part of a bundle may be subject to specific conditions, as described herein or otherwise communicated to you. No refund is allowed for individual products purchased as part of a bundled or under a voucher promotion jointly with other products, but HP will either (i) replace such individual product or (ii) have returned the whole product bundle or the whole order and refund the amounts you paid. HP reserves the right to get reimbursement of any promotional discounts applied on other products you purchased if such discounts were dependent on the purchase of the product(s) returned to HP.
  
• If you have accepted goods but a fault appears within the first 6 months after delivery, HP will at your request on notification, repair or replace the defective goods or, where such remedy is disproportionate or impossible, offer the other remedy (e.g. replacement instead of repair) or failing that, a refund or price reduction. From 6 months after delivery, you need to prove to HP that the defect was present at the time of delivery in order to invoke such rights. HP may test products upon return and charge you any costs incurred by HP if you wrongly claimed that returned products were inoperable or defective. If you do have a right of return, HP will either collect the products or pay the costs of returning them.

Warranty

• All products are covered by HP's limited warranty, according with the terms and limitations specified in the warranty statement bundled with such products.

HP Support-Pack

• Should you purchase an HP Care Pack, HP will send you the applicable HP Care Pack service description, support access details and relevant web address. HP will provide those maintenance and support services you ordered in accordance with the applicable service description and subject to HP's standard Care Pack terms and conditions.

Software Licences

• HP software products are subject to HP's standard licence terms posted in the HP Store. Non-HP software products and, exceptionally, some HP software products may be subject to different licence terms, as provided with such products.

Limitation of the Liability

• Subject to the following provisions, HP's liability is limited to losses that were reasonably foreseeable at the time you purchased the product on these terms from HP.
  
  
• HP will not be liable for loss of data as it expects you to make appropriate arrangements to back up your data.
  
  
• HP does not exclude or limit liability for death or personal injury (including to the extent caused by its negligence), for wilful default, for any breach of any undertaking as to title, quiet possession and freedom from encumbrance implied by applicable law, for fraud, fraudulent misrepresentation or any misrepresentation as to a matter fundamental to its ability to perform contractual obligations or for any other liability that cannot be excluded or limited by law.

Protection of Personal Data

• You agree that any personally identifiable information you provide to us in connection with the HP Store may be dealt with by HP in accordance with the terms specified in the HP Privacy Statement available at the bottom of the HP Store web pages.

Other applicable terms

• Sales are governed by the laws of the country and locality of delivery within the European Union (EU) and the European Free Trade Association (EFTA). You must comply with the applicable export licensing laws if you export the products.


• You may have additional rights under your local statutory or consumer laws, which provide you with other remedies. To the extent that these Terms, HP's limited warranty, standard licence or Support Pack terms are inconsistent with the statutory laws of the country where HP has delivered the product(s) or support to you, they are deemed modified to be consistent with such local law.

Important Note: If you, for any reason, do not have access to any of the conditions referenced in these Terms, such as the HP Privacy Statement or HP Software Licence Terms, we ask you to contact the HP Call Centre and ask for a copy. The Terms and additional conditions referenced therein that are in effect at the time you submit your order will govern such order, so you are encouraged to print and keep a copy of them for your future reference.

Revision Date: 20th February 2007