Shopping and ordering

• When you place your first order through HP's store you will be asked to register, providing your contact, billing and shipping information so that we can complete your order and contact you if there is any problem with it.

• As you go through your first ordering process you will have the opportunity to create an account by providing a user name, your email address and a password you choose. The contact, billing and shipping information you provide will be securely stored for future visits, except for credit card information, which is stored only for as long as we need it to process and complete your orders effectively. This means you'll need to provide credit card information afresh each time you order. None of your information will be shared with any company other than HP and its business partners involved in supplying and shipping your order. These business partners are committed not to use your data for any purpose other than HP store orders. our data for any purpose other than HP Store orders.

• The contact and shipping information you provided will appear on the appropriate pages for you to review and edit. You will have the opportunity to change any of this information at any time. Once you have registered, this will speed your ordering process on future visits and allow you to track your orders online.

Registered customers

If you are already registered as a customer on the HP business store and log in before you start shopping, you can accelerate your checkout. We can take your shipping and contact information already stored to make ordering easier and quicker. You will, however, still have to provide your credit card information because we do not store this information beyond the period needed when it is needed to process orders.

Please note that your order will not actually be placed until you click the SUBMIT ORDER button in step 2, so you will have a chance to review your order. Remember to print a copy for your records.

After you have placed your order, you will receive an email acknowledgement message, including your order number, which confirms that we have received your order. It does not at this stage confirm acceptance - your order may still be going through verification or credit checks. You will receive a further e-mail message once your order has been accepted. These e-mails also include the phone number for our customer service centre. If you have any questions about your order, you can call our customer service centre at 0845 604 29 21 between 9 a.m. and 5:30 p.m., Monday to Friday (local call rates apply), for assistance.

Selecting items

As you are shopping, add any items you are considering buying to your shopping basket by clicking the checkbox next to the item and then clicking the ADD TO CART button. You can remove it later if you decide you don't want it after all. Each product will show a description, a price (excluding VAT and delivery charges) and availability. You will also be able to see complementary products, accessories and support packs.

Checkout

When you are ready to check out, click on "view shopping basket" in the left navigation bar. You will be presented with a list of the items you've selected and the price for each item, including VAT. On this page, you will have the opportunity to remove or change the quantity of any item in the basket. To proceed, click the CHECKOUT button.

You will then be taken through 3 easy steps to place your order:

• Step 1: review your order details (at this point you'll see shipping added). It's a good idea to print a copy of this summary for your records.
• Step 2: choose payment method and enter payment/credit data
• Step 3: place your order (and receive an order number)

Individual product prices shown on the HP business store do not include VAT: VAT at 15% is added to your shopping basket total at checkout.

We deliver only to UK destinations. Standard delivery for those products shown as available from stock will be next working day for orders received and accepted before 4 p.m. For remote or offshore destinations delivery will normally be within 72 hours from order acceptance. In the case of products that are built to order, approximate delivery is indicated on the page where the computer is configured. This is generally 12 working days from confirmation of the order but can be longer subject to the availability of specific components. You will receive an order acceptance from us by e-mail once we have satisfactorily verified your payment details.

For those products which are not immediately available from stock, an approximate availability is shown alongside the product description. These products can be ordered and will be delivered as soon as they are available. You will be notified when your order is ready for delivery.

Delivery charges are based upon the value of your order and are calculated as follows. Order values less than £500.00 ... £4.99. Order values more than £500.00 and less than £1000.00 ... £29.99. Order values more than £1000.00 and less than £2500.00 ... £49.99. Order values over £2500.00 ... £69.99. From time to time, we will have free shipping offers, and these will be advertised on the store, and automatically applied to your shopping basket.

For more information about shipment or delivery, please call 0845 604 29 21 between 9 a.m. and 5:30 p.m. Monday to Friday to speak to a customer service agent (local call rates apply). Or check your order status online.

You have the following options when ordering from the hp store for business:

use your credit or debit card: we accept Visa, Eurocard/Mastercard, and American Express credit cards, and Switch or Visa/Delta debit cards. The total order value will be charged to your card when we ship your order, or 6 days after the order has been accepted, whichever occurs first. The approximate shipment time is shown when you place your order. If you cancel an order after 6 days, but before we have released shipment, your card will be refunded.

We use your credit or debit card details exclusively for processing your order, and we use SSL (Secure Sockets Layer) protocols to encrypt your data in order to ensure security.

order on 30 day credit terms and electronic funds transfer: HP offers 30 day credit terms to UK registered companies, and to central and local government entities, subject to verification of satisfactory company & credit status. "UK registered companies" means those companies registered at Companies House. We will ask you for company data which will allow us to process your credit application. Please make sure that you give us correct and accurate details. Any order which does not meet these criteria cannot be accepted.

You will receive e-mail notification of the acceptance or non-acceptance of your order. In the event that we cannot offer your organisation credit terms, we invite you tore-enter the order with an alternative payment method (i.e. credit/debit card or prepayment)

Once your order has been credit approved and released for shipment, you will receive an invoice from us. Payment is due, as a single payment for the full invoice amount, within 30 calendar days: the due date is printed on your invoice date. You may pay

• by electronic funds transfer, quoting the reference number shown on the invoice to the following designated hp account

  Bank: Citibank
  Account no: 11212788
  Sort Code: 18-50-08
  Beneficiary: Hewlett-Packard Ltd.

To view the hp financial services solutions please click here or see below.

Finance leases are especially advantageous for companies who plan to keep the equipment at the end of the lease term. In a finance lease, the asset generally appears on your balance sheet and is amortised over the life of the lease.

When you choose to finance your equipment rather than buy it, you avoid a large up-front payment. By spreading your payments out over the lifecycle of the asset, you are able to align the equipment cost with the benefit derived from that investment. Additionally, paying fixed monthly payments means predictable expenses month to month - no surprises - facilitating budget reporting and planning. Finally, financing your equipment with HP Financial Services may maintain your other lines of credit intact.

Key benefits

To view the hp financial services solutions please click here or see below.

HP Financial Services offers a Hire Purchase technology plan for customers who wish to purchase their IT solution.

Our Hire Purchase Plan provides you with the opportunity to own the solution whilst spreading the cost over a number of years. Our Hire Purchase plan offers you key benefits in the form of:

Flexibility
HP Financial Services offers flexible lease terms so that you may choose the options that work best for you. You may choose to be invoiced monthly or quarterly, in advance or in arrears. Alternatively, we can provide structured repayment plans to reflect your costs/revenue budgets

Additionally, you can bundle your hardware, software and services into just one monthly payment. It's easy to forecast and easy to allocate.

End of Term
At the end of the lease term, you may decide to purchase the equipment for a nominal "transfer of title" fee, or return it to HP Financial Services.

Tax
As you have ultimate ownership of the solution, you may be able to claim writing down allowances against your corporation tax liability, if applicable. In, addition the interest component of the rental can be viewed as a tax deductible expense. Confirmation of this must be sought from your auditor.

HP Financial Services offers operating leases that help companies get the IT solutions their businesses require, while avoiding the risks of owning those solutions.

At the end of the lease term, you may decide to return the solution to HP Financial Services, or extend your lease term.

Flexibility
HP Financial Services offers flexible lease terms so that you may choose the options that work best for you. You may choose to be invoiced monthly or quarterly, in advance or in arrears. Additionally, you can bundle your hardware, software and services into just one monthly payment. It's easy to forecast and easy to allocate.

At the end of the lease term, you may decide to purchase the equipment, return it to HP Financial Services, or extend your lease term.

Key benefits

InsurePack is a wide-ranging insurance cover for IT equipment, especially laptops, that ensures maximum protection against the risks arising from the use of information technology products.

It recognises that IT is often used outside of the business or home environment and therefore you can be protected in most situations wherever the equipment is being used throughout the world! Underwritten by ACE Insurance Company S.A.-N.V. (Incorporated with limited liability in Belgium) it offers replacement or repair cover in the event of theft or damage.

Key features of the cover include:

What does InsurePack Cover?

It is a specialist All Risks insurance policy that insures your IT equipment against Theft and Accidental Damage(HP & Non-HP IT equipment may be covered). Some examples of what is covered are:

What is not covered?

Exclusions are limited, but some examples of what is not covered are:

For full list of cover, please see policy wording.

To cover your equipment immediately, or for further details on the InsurePack please contact the InsurePack helpline on 01788 563118.

The above information is a summary only and the published policy terms and conditions are the final arbiter.