Our store policies

Hewlett-Packard Limited ("HP")
Cain Road,
Bracknell,
RG12 1HN
United Kingdom

Scope

• These HP Terms and Conditions of Online and Phone Sales (the "Terms") apply to orders submitted by you to HP either online or over the phone for products and services available in the HP Business Store website (the "HP Business Store"). This HP Business Store is intended only for business customers and not for consumers (natural persons ordering for purposes which are outside of their trade, business or profession). By registering and/or ordering online or over the phone you confirm that you are not a consumer but a business customer. Any consumers who access this site should instead use the HP Store website at http://www.hp.com/uk/hpstore.

Prices, Shipping Charges and Payment

• Prices, shipping charges and payment shall be as specified in the HP Business Store, as determined when ordering online or over the phone. You will also be charged any applicable value added taxes; no value added taxes refund system for non-EU residents is currently available from HP for online or phone purchases. HP reserves the right to change prices published on the HP Business Store at any time. HP may change credit or payment terms at any time if, in HP's opinion, your financial condition, previous payment record or the nature of your relationship with HP so warrants.
  For credit card orders your account will be debited after 5 days even if shipment has not yet been made. This is because the clearance of payment by your credit card company will expire after this time and the order will be cancelled. If you do not wish to proceed on this basis please contact our sales team on 0845 270 4215 quoting your HP order number. Your order will be cancelled and your account will be credited with the full value.
  
  For orders placed on credit terms payment is due, as a single payment for the full invoice amount, within 30 calendar days: the due date is printed on your invoice date.

Invoicing

• Invoices will be sent by email in PDF format to the email address provided on the order.
  
  If a paper invoice is needed in the future, please contact us at ukgla.hpstore@hp.com or by phone on 0845 604 2921.
  
  If you do not have Adobe Reader, download here.

Orders

• All orders are subject to acceptance by HP. HP will provide you with an order acceptance or rejection notice as soon as reasonably possible.

Order Cancellation

• HP reserves the right to cancel any accepted order prior to delivery, at HP's discretion (whether or not your credit card has already been charged), in case of any material errors in connection with your order, the price or other conditions published in the HP Business Store relevant for your order, or if any further verification of your credit conditions or records so warrants. If your credit card has already been charged and your order is cancelled, HP will immediately issue an appropriate credit to your credit card account. You have no right to cancel for convenience but your rights regarding defective products are set out below.

Delivery

• Orders are delivered according to the selected shipping option, as specified in the HP Business Store and determined by you when ordering online or over the phone.

Title and Risk of Loss

• Title to hardware products passes to you upon the later of full payment or delivery of products. Risk of loss and damage pass to you upon delivery.

Acceptance and Returns

• Your acceptance of the products occurs upon delivery of the products and will be presumed unless you notify HP through our Call Centre, as soon as reasonably possible and in no event later than 30 days after delivery, that the products have been delivered in inoperable or otherwise defective condition. In such cases you should contact our customer service agents on 0845 604 29 21 between 9 a.m. and 5.30 p.m. Monday to Friday (free call charge applies). If this notification occurs, HP shall pick up such products and, at its option, either replace them or refund the amounts you paid for such products. HP may test products upon return and charge you any costs incurred by HP in case you wrongly claimed that returned products were inoperable or defective. In the case of products that are built to order, HP will carry out a repair. If that is not possible, the full value of the products will be reimbursed to the customer.


• Return of products purchased under a special offer or promotion or as part of a bundle may be subject to specific conditions, as described herein or otherwise communicated to you. No refund is allowed for individual products purchased as part of a bundled or under a voucher promotion jointly with other products, but HP will either (i) replace such individual product or (ii) have returned the whole product bundle or the whole order and refund the amounts you paid. HP reserves the right to get reimbursement of any promotional discounts applied on other products you purchased and you kept with you when such discounts were granted based on purchases of any other product returned to HP which price is being reimbursed to you.

Warranty

• All products are covered by HP's limited warranty, according with the terms and limitations specified in the warranty statement bundled with such products.

HP Support-Pack

• Should you purchase an HP Support Pack, HP will send the applicable HP Support Pack Service Agreement to you. HP will provide those maintenance and support services you ordered in accordance with the applicable service description and subject to the conditions and limitations specified in these terms, the HP Business Store and the Service Agreement received by you.

Software Licences

• HP software products are subject to the HP's standard licence terms posted in the HP Business Store. Non-HP software products and, exceptionally, some HP software products may be subject to different licence terms, as evidenced by the software licence terms contained in such products.

Limitation of the Liability

• Subject to the following provisions, HP's liability for loss or damage to tangible property is limited to £70,000 or the amount paid to HP for the associated products, whichever is higher. HP's liability for any delay in delivery will not exceed the shipment charges paid by customer. HP's liability for non-delivery will not exceed reimbursement of any amounts paid by customer for non-delivered products. Any other liability of HP that may arise in relation to any sale from the HP Business Store shall be limited to 110% of the total amount paid or payable by customer to HP for the products giving rise to the claim.


• In no event will HP be liable for loss of data, profits, revenue, business, contracts or goodwill (whether such loss is direct, indirect, consequential or otherwise) or for indirect or consequential damages of whatever nature and such liability is excluded whether it is foreseeable, foreseen, known or otherwise.


• HP does not exclude or limit liability for death or personal injury (including to the extent caused by its negligence), or for wilful default, for any breach of any undertaking as to title, quiet possession and freedom from encumbrance implied by applicable law, for fraudulent misrepresentation or any misrepresentation as to a matter fundamental to its ability to perform contractual obligations, of itself, its servants, agents or contractors or for any other liability that cannot be excluded or limited by law.

Protection of Personal Data

• You agree that any personally identifiable information you provide to us in connection with the HP Business Store may be dealt with by HP in accordance with the terms specified in the HP Privacy Statement available at the bottom of the HP Business Store web pages.

Other applicable terms

• Sales are governed by the laws of the country and locality of delivery within the European Union (EU) and the European Free Trade Association (EFTA). You must comply with the applicable export licensing laws if you export the products.
  
  You may have additional rights under your local statutory or consumer laws, which provide you with other remedies. To the extent that these Terms are inconsistent with the statutory laws of the country where HP has delivered the product(s) to you, they are deemed modified to be consistent with such local law.

Important Note: If you, for any reason, do not have access to any of the conditions referenced in these Terms, such as the HP Privacy Statement or HP Software Licence Terms, we ask you to contact the HP Call Centre and ask for a copy. The Terms and additional conditions referenced therein that are in effect at the time you submit your order will govern such order, so you are encouraged to print and keep a copy of them for your future reference.

Revised February 2007